Frequently Asked Questions
Everything you need to know about our iconic fashion and collectibles.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for all unworn apparel and unopened collectibles. Items must be in their original packaging with all tags and adoption papers intact.
Do you offer international shipping?
Yes, we ship our fashion collections and dolls worldwide. Shipping costs and delivery times vary depending on the destination country.
How do I know what size to order?
Please refer to our detailed Size Guide located on each product page to find the perfect fit for both our human apparel and doll accessories.
What materials are used in your clothing?
We use high-quality, durable fabrics designed for comfort and longevity. Our apparel features soft cotton blends and non-toxic dyes safe for all ages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Klarna and Afterpay.